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TIS-Office
Installation Guide
9 Frequently asked questions
TU00-0881-0154502 © Siemens VDO Trading GmbH 9-1
TIS-Office • Edition 07/2007
9 Frequently asked questions
Keyword Topic
Installation is cancelled The TIS-Office installation routine is cancelled repeatedly and a message is
displayed telling you that installation is not complete and that the system must
be restarted.
On some notebooks on which Windows XP is installed, an entry in the registry file
prevents programs from being installed:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session
Manager\PendingFileRenameOperations.
In this case proceed as follows:
• Safe a backup from the registry file.
• Prior to installing TIS-Office, search for the above mentioned registry entry. To do
this, [start] > Run … and enter regedit or regedit32 (Windows 2000).
• Delete the entry PendingFileRenameOperations in the registry file editor. Do not
restart the computer!
• Install TIS-Office as described in this manual.
Installation program The "Access Denied" error message is displayed repeatedly during setup.
Please check whether the user logged on to Windows has "administrator rights" on the
computer on which the software is to be installed.
Sharing How can I find out whether I am entitled to install programs?
Click on [start] > Control Panel > User Accounts. If your user account is displayed
as a restricted account, you cannot install any programs.
If you don’t have the necessary permissions, setup will not run. In this case, you should
contact the person who installed the programs on your computer and configured the
system.
Crystal Reports Crystal Reports displays an error message during installation.
If Crystal Reports is already installed on your computer, an error message can be
displayed telling you that the "Remote Procedure Call" service is not ready.
• Select [start] > Control Panel > Administrative Tools.
• Double-click on Services and check the service.
• Start the service and reset the Start Type to Automatic if necessary.
See also the marginal note "Stopping instances" from page 3-10.
Installing .NET / Crystal
Reports
separately
The installation of .NET Framework or Crystal Reports has failed. Can I install
these programs separately?
Yes, you can. Start "setup.exe" directly from the TIS-Office product CD. Do not copy
the setup file into a local folder. The setup file (file suffix "exe") can be found in the
relevant folders.
• Crystal Reports
• VS.Net2003\DOTNETFRAMEWORK.
- Installation Guide 1
- Version 2 1
- Document history 3
- Table of contents 4
- 1 Introduction 6
- 1.3 About this document 10
- 2 Requirements 13
- 2.1 Installation requirements 14
- 2.1.2 Software 15
- 2.2 Database requirements 16
- 2.3 Requirements for use 18
- 3 Preparing for installation 19
- Where to find what 20
- 3.1 Database environment 22
- 3.1.2 Instances 25
- 9 Close the registry editor 31
- 7 Close the dialogue box 36
- 2005 Express 41
- 5 Click on [Next >] 41
- 7 Click on [Next >] 42
- 13 Click on [Install] 46
- 4 Installing TIS-Office 52
- Stand-alone installation 54
- TIS-Office Server 56
- (continued) 57
- TIS-Office Client 58
- 4.2 Stand-alone installation 59
- 5 Click on [Next>] 61
- 6 Click on [Next >] 62
- 9 Click on [Next >] 63
- 10 Click on [Next >] 72
- 5 Select "Client" 78
- 5 Post-installation steps 82
- 5.1 Checking the installation 83
- 5.2 Shares and settings 84
- 5.3 Dongle access 90
- 5.5 Upgrading-TIS-Office 93
- 5.6 Reinstalling TIS-Office 94
- 5.7 Uninstalling TIS-Office 94
- 6Startup 95
- 6.1 Startup 96
- 6 Startup 100
- TIS-Office • Edition 07/2007 101
- TIS-Office 102
- The dialogue box will close 102
- 6.2 Installing language files 105
- All fields must be filled in 106
- 6.2.2 Assigning a language 107
- 3 Select the language 108
- 7 Licensing 111
- 7.1 Applying for licences 112
- 7.2 Licensing modules 114
- 8 Utilities 116
- Task Scheduler 118
- Selecting the file 119
- 9 Frequently asked questions 127
- 10 Glossary 130
- Installation Guide Index 133
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